Privacy Policy

This Privacy Policy explains how CitizenVoice ("we", "us", "our") collects, uses, stores and shares your personal data when you use our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

CitizenVoice is the data controller for the personal data we collect about you. To contact us about privacy, email privacy@citizenvoice.example.

2. What data we collect

• Account data: name, email, password hash, date of birth, postcode, city.
• Profile data: interests, demographic information you choose to share.
• Survey data: your answers, ratings, and completion history.
• Technical data: IP address, device information, browser, and cookies.
• Reward data: points balance, referrals, voucher redemptions.

3. Lawful basis

We process your data under the following lawful bases: consent (cookies, marketing), contract (providing the service), legitimate interests (fraud prevention, service improvement), and legal obligation (record-keeping).

4. How we use your data

• To create and manage your account.
• To match you with relevant surveys.
• To calculate rewards, vouchers and referral bonuses.
• To produce anonymous, aggregate insights.
• To prevent fraud and abuse.
• To send service notifications.

5. Sharing

We never sell your personal data. Aggregate insights shared with clients or published publicly use anonymised data only, with a minimum response threshold to prevent re-identification.

6. International transfers

Where data is processed outside the UK, we use Standard Contractual Clauses or other approved safeguards.

7. Retention

See our Data Retention Policy for full details.

8. Your rights

• Right of access — download all your data from Your Data.
• Right to rectification — edit your profile at any time.
• Right to erasure — request deletion from Delete Account.
• Right to object, restrict, or withdraw consent.
• Right to lodge a complaint with the UK ICO at ico.org.uk.

9. Changes

We'll notify you of material changes by email or in-app banner. Continued use after the effective date constitutes acceptance.

This is placeholder text intended for review by qualified legal counsel before public launch.